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Meet the Team

Jackson Hole Resort Lodging Managers and Directors

Natalie Raines

General Manager

Natalie is from Rock Springs, Wyoming and has lived in Jackson for over nineteen years. Natalie originally started her career with Jackson Hole Property Management and has worked for Jackson Hole Resort Lodging from the start of the company in 1998. During her extensive career in property management; Natalie has worked in a variety of capacities that include: front desk, marketing and sales, guest relations, Manager and Director of Operations and finally General Manager. Natalie holds her Real Estate Brokers license in Wyoming and has received awards from the Jackson Hole Chamber of Commerce for her work and dedication in the hospitality industry. She enjoys the active lifestyle of Jackson Hole and especially her new found passion for golf. Additionally, Natalie enjoys time with her dogs, horses and husband.

Jason Kroman

Maintenance Director, October 2005

Jason moved to Jackson in 2002 from Littleton, CO and has enjoyed every minute of it!  Joining the Resort Lodging team in October of 2005, Jason brings his degree from Colorado State University in Recreation and Tourism along with his 12 years of managerial experience from Target, Sports Authority and Ace Hardware.  Jason also comes from a family who owns and operates a construction firm in Denver for over 30yrs and brings that with him as well.  When not at work, you can find Jason following his passion for the outdoors rowing his skiff for trout along the many rivers in the area, chasing steelhead and hunting with his Griffin, Spey for birds during the season and is quick to share his passion.  Jason and his staff look forward to helping out our owners and guests whenever they can!

David Strickland

Caretaking Director, June 2001

David's childhood that began in 1961 in Roanoke VA, and then he moved to Greensboro, NC, eventually led to a BS in psychology with a minor in Sociology from James Madison University in Harrisonburg, VA.  Upon graduation in 1983, Yellowstone National Park beckoned and following 6 years in the maintenance and hospitality fields there, Jackson seemed the next logical move.  After helping to manage the Sundance Inn for five years, David began working in the Caretaking profession in 1996 soon becoming a part of JHRL and the rest is history.  David's favorite past times are taking long walks in the woods with his wife Amy and puppy Travis, and riding his mountain bike on the numerous trails in the area.

Linda Cherney

Housekeeping Director, May 2001

Hailing from the great city of Chicago, Linda found that city life just didn't suit her.  She headed north to Marquette, Michigan to attend Northern Michigan University where she obtained her Bachelor of Fine Arts Degree.  Needing a change from the upper peninsula of Michigan, she relocated to the Jackson area in the summer of 2000.  She began her career with Jackson Hole Resort Lodging as the Assistant Director Of Housekeeping and was promoted to Housekeeping Director in the spring of 2001.  Linda brings a strong work ethic and great organizational skills to the department.  When she's not working she enjoys hiking, kayaking and cooking.

Julie Calder

Director of Marketing & Operations, March 1998

Originally from outside Boston, Julie moved to Jackson from Washington D.C. after working for the Department of the Navy as a Contract Negotiator in Foreign Military Sales. She received her MBA and MA in Economics from Georgetown and George Washington University and BA from the University of Richmond. Julie joined Jackson Hole Resort Lodging as Marketing Manager in November 1998 and now oversees marketing, reservations, and operations. Julie spends most of her free time riding competitively and also enjoys skiing, traveling, hiking, and reading. Julie is is on the Destination Sales Committee for the H Chamber of Commerce and rides combatively in 3 day eventing on Lismore. Julie is married to Andy Calder and they have two daughters, Avery and Hanna.

Tracy Penner

Homeowner Accountant, 2005

Originally from Columbia Falls, Montana, Tracy moved to the Jackson area in 2005 after living in Steamboat Springs, CO for a couple years.  She received her Accounting degree from the University of Montana and joined Jackson Hole Resort Lodging as the Homeowner Accountant in the spring of 2007.  When Tracy isn't having fun with spreadsheets you can find her out in the backcountry skiing, or on one of the many hiking and biking trails around the valley.  She is usually accompanied by her dogs Bailey and Aben and her husband, Ian.

Phil Clauson

June 2015

Originally from Glenwood Springs, CO, Phil enjoys all aspects of mountain living.  Skiing was the primary reason for his move to Jackson.  He completed his Bachelors of Business Management at Fort Lewis College in Durango, CO. Through  years of experience,he has been involved with many real estate and lodging related fields.  He has construction experience laying natural gas pipe, working with HVAC, drywall, irrigation, landscape, roofing and front desk. He has spent the last three years working with Jackson Hole Resort Lodging's  Caretaking Department. During that time he acquired a Wyoming Real Estate License.He enjoys skiing in the winter and  summer activities such as fishing, hiking, camping and paddle boarding with his wife Bobbi and two dogs, Zoe and Sargent.  They leave the cat, Bruiser at home.

Andy Palzkill


2015 Andy is originally from Trempealeau Wisconsin where his father is a state park ranger.  Hunting and fishing are a way of life living on the Mississippi River so seeking more adventure and larger game Andy moved west.  First to Colorado where he worked as a motorcycle and snowmobile mechanic, then on a chance ski trip to Jackson Hole in 2001 he decided to stay.  With keen eye and background in wildlife he worked for the Four Seasons as the resort naturalist guiding trips to Grand Teton and Yellowstone national parks. Hunting and fishing are still passions but he also tries to keep up with his wife on the amazing mountain bike trails found in Jackson Hole.

Jenny Rowe

Operations Manager, 2007

Jenny Rowe has been with Jackson Hole Resort Lodging since the summer of 2007.  She began work with JHRL as a Front Desk Agent then went on to become the Front Desk and Concierge Supervisor to her current position, Operations Manager.  She moved here from Atlanta, Georgia after college in search of work with a sense of community and adventure.  Her hobbies include mountain biking, hiking, running, and teaching group fitness.

Nicole Brittingham

Homeowner Relations Director, May 2010

Originally from Southern California, Nicole moved to the Jackson Hole area in 1998 after living in Flagstaff, Arizona and attending Northern Arizona University. With a love for the outdoors, cooking and fun Nicole and the mountains make a great pair. Nicole and her chef husband Travis own a small Bistro in Victor, Idaho serving up good food and fun to the Teton Valley Locals.

Titus Goare

Account Manager, June 2011

Titus grew up in Richmond, VA and attended James Madison University, where he studied accounting. After graduation he moved to Jackson, WY to follow his passion for the outdoors. Titus started working for Jackson Hole Resort Lodging in the summer of 2011 as a reservations agent and moved to Homeowner Relations in the summer of 2014. When not at work, Titus can be found rowing his drift boat down the river in search of trout or skiing the Tetons with friends.

Gillian Heller

Account Manager, 2012

Gillian considers herself fortunate to have called Jackson Hole home since childhood. After attending college in Rhode Island and Colorado she returned to Jackson. The beautiful back drop and recreational opportunities have made it hard to stay gone for too long. She started with Jackson Hole Resort Lodging as a reservations agent and joined Homeowner Relations in 2012. Gillian enjoys cooking, skiing, hiking and boating with husband Mark and two dogs Zoe and Clyde.

Neal Partrick

Sales & Reservations Manager

Originally from eastern North Carolina, Neal moved out west in 2010 from Charleston, SC, where he studied International Business and French. A life-long coast-dweller, he has found a new love for the big mountains here in Jackson Hole. He has worked with the resort since he arrived and has traveled internationally for the past year to help promote this magical destination. You can find him deep in the powder skiing during the winter and way up in the skies paragliding in the summer.